Build your brand loyalty with a flexible customer feedback solution that gives you complete control of your customer experience.
Improve customer retention and guide future investments with a simple and comprehensive customer feedback platform for ConnectWise Manage.
A quick and easy survey included at the end of every customer support ticket gives you valuable feedback as close to the interaction as possible.
In a world where the average response rate to customer satisfaction surveys is between 1% and 5%, simplicity is key. A choice between 3 different smiley faces is enough to know how satisfied your clients are with your service, and can increase your response rate as high as 40%.
Be the first to know when something goes wrong and address it before clients get a chance to jump ship.
Every client is important, but some accounts can make or break your business. Keep an eye on your most influential accounts with customizable alerts that let you know when their satisfaction is nearing a tipping point.
Let new customers know what to expect as soon as they arrive with an interactive website widget.
No matter what industry you’re in, competition for new clients is fierce. Let new customers know they’re in good hands when they choose to work with you rather than your competitors.
See an accurate snapshot of how happy your clients are with key metrics about customer reactions, response rate, resolution, and change over time.
Most customer feedback solutions simply offer you good or bad responses. SmileBack collects and organizes your customer feedback in way that not only helps you understand IF a problem was resolved, but HOW it was resolved.
SmileBack was built for ConnectWise Manage and can vastly improve your service delivery. But that’s only the beginning.
Seamlessly integrate your customer feedback with all the platforms you already depend on to run your business, including:
When you need to make your sales process more efficient, integration goes a long way. Integrate your customer feedback into the platforms you already know and love, and take control of your customer experience.
Connect your customer feedback with your existing client data in ConnectWise Manage to give you a deeper understanding of each request.
Apply BrightGauge’s analysis capabilities to your client feedback data. Create dashboards that give you immediate updates on new reactions.
By integrating ConnectSMART, you get an in-depth view of how your clients are rating your service. Use ConnectSMART’s deep reporting tools to address issues right away.
With our Dropbox integration, you get direct access to all of the feedback data we capture about your clients, synced automatically.
With Zapier, you can turn each client reaction captured by SmileBack into a trigger that produces an action in one of thousands of other apps.
After suffering from dismal response rates, we discovered SmileBack. At Sea-Level, we coach operations for more than 100 MSPs. Every MSP who has implemented SmileBack has seen DRAMATIC increases in response rates. Several like to start our coaching calls by showing off their CSAT results. Bravo SmileBack! Well Done.
We were looking for a consistent easy way for our clients to give us feedback. SmileBack is an easy to set up tool that allows our clients to give that feedback with as little as one click! Our clients love it and we use the data in quarterly business reviews with them to start conversations around service improvements. Great product!
We have been using SmileBack for not quite a year, but it has been invaluable to gauge how we are doing in the eyes of our clients. It has come in handy at quarterly meetings to show clients how their end users have rated our service. Setup was simple and reporting/searching is very straightforward. We love the Peer Leaderboard – being able to see how we are doing compared to fellow HTG23 companies.
We use SmileBack extensively throughout our business to ensure we really know how our clients feel about our service. It gives us some of the most important KPIs we work with. Response rates are very high so we can rely on the data. Setup is simple and the SmileBack team are super easy to do business with.
Don’t let your customer concerns fall through the cracks. Optimize your customer experience with genuine insights that improve customer retention and increase your revenue.