SmileBack is the easiest way to collect genuine feedback and actionable insights about your customer experience.
How many members of your support team will receive feedback?
Capture feedback — Capture genuine feedback at the conclusion of every support interaction.
Reporting & Analytics — Access to all key metrics and customer satisfaction reports within SmileBack.
Email Alerts — Get notified every time you receive feedback from a customer.
Peer Leaderboard — Share and compare your key satisfaction metrics with companies in your group of peers.
Automation Workflows — Create customizable alerts and automate follow-up according to the feedback you receive.
Client Reports — Generate easy-to-read PDF reports that show your clients a visual overview of their feedback data from the past month or quarter, then share them as a hard copy or PDF.
Feedback Management — Categorize feedback by theme and record follow-up notes.
Website Widget — Display your real-time satisfaction score right on your homepage for clients and prospects to see.
Branding — Customize the feedback survey and client reports to include your own unique branding.
Marketing Permissions — Automatically ask your clients for permission to use their positive feedback in your sales and marketing materials.
Multi-lingual Feedback — Capture feedback in French, Portuguese (Brazil), Spanish, and Swedish.
Extend the power and reach of SmileBack through the following integrations:
Email & Web Support
60-day Satisfaction Guarantee
We base your subscription price on the total number of agents receiving feedback through SmileBack. As your team grows, we’ll automatically adjust your subscription price.
During the free trial, you’ll have access to all of the features of SmileBack Professional.