SmileBack Pricing

SmileBack is the easiest way to collect genuine feedback and actionable insights about your customer experience.

Choose the right plan for your team.

How many agents will be receiving feedback?



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Prices displayed in USD


Capture feedback — Capture genuine feedback at the conclusion of every support interaction.


Reporting & Analytics — Access to all key metrics and customer satisfaction reports within SmileBack.

Email Alerts — Get notified every time you receive feedback from a customer.

Peer Leaderboard — Share and compare your key satisfaction metrics with companies in your group of peers.

Automation Workflows — Create customizable alerts and automate follow-up according to the feedback you receive.


Client Reports — Generate easy-to-read PDF reports that show your clients a visual overview of their feedback data from the past month or quarter, then share them as a hard copy or PDF.


Feedback Management — Categorize feedback by theme and record follow-up notes.


Website Widget — Display your real-time satisfaction score right on your homepage for clients and prospects to see.


Branding — Customize the feedback survey and client reports to include your own unique branding.

One Logo
Multiple Logos

Marketing Permissions — Automatically ask your clients for permission to use their positive feedback in your sales and marketing materials.


Multi-lingual Feedback — Capture feedback in French, Portuguese (Brazil), Spanish, and Swedish.


Extend the power and reach of SmileBack through the following integrations:








Email & Web Support

60-day Satisfaction Guarantee


What is an Agent?

Agents are members of your team, such as helpdesk staff, technicians, and engineers, who provide service or support to your customers.

How is SmileBack priced?

We base your subscription price on the total number of agents receiving feedback through SmileBack. As your team grows, we’ll automatically adjust your subscription price.

What do I get access to during my free trial?

During the free trial, you’ll have access to all of the features of SmileBack Professional.

Do I need a credit card to start my trial?

Nope, it’s free with no commitment required.

Do you offer refunds?

We have a 60-day money back guarantee. If within 60 days you're not satisfied for any reason, we’ll give you a full refund of subscription fees.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

What happens at the end of my trial?

Once your trial is over, you’ll need to sign up for a plan in order to continue using SmileBack.

Is my data secure?

Yes, we take data security very seriously. Read more about it.