Pull data from your existing helpdesk software and incorporate your customer feedback into a beautifully designed, user-friendly interface that is easy to set up and even easier to use.
Instantly incorporate customer feedback into your existing helpdesk software and automate your workflow without any additional effort.
Quickly connect incoming feedback to relevant ticket and customer details in a single dashboard to reduce your workload and maximize your productivity.
Categorize and segment customer feedback alongside support history to create automated alerts and ensure quick follow-up as soon as problems arise.
Built for ConnectWise Manage, SmileBack also works with many of the platforms you already use to organize your client data and run your business efficiently.
Our most comprehensive integration, SmileBack connects customer feedback with your existing client and ticket data in ConnectWise Manage to give you a deeper understanding of each individual support request, as well as a detailed snapshot of overall client satisfaction.
ConnectWise Manage is a leading business management platform that helps MSPs and IT solution providers achieve greater accountability, efficiency, and profitability.
Apply BrightGauge’s analysis capabilities to your client feedback data. Create live-updating dashboards that give you immediate visual updates about your incoming reactions.
By integrating ConnectSMART and SmileBack, you get an in-depth view of how your clients are rating your service. Use ConnectSMART’s deep reporting tools to address issues right away, and ensure continued client loyalty.
By connecting SmileBack to Dropbox, you get direct access to all of the feedback data we capture about your clients, synced automatically. From there, you can drill-down into your data and gain better, tailored insights into your overall service delivery.
With Zapier, you can turn each client reaction captured by SmileBack into a trigger that produces an action in one of thousands of other apps. Want to receive a push notification on your phone every time you get a negative reaction? This integration makes that possible.
After suffering from dismal response rates, we discovered SmileBack. At Sea-Level, we coach operations for more than 100 MSPs. Every MSP who has implemented SmileBack has seen DRAMATIC increases in response rates. Several like to start our coaching calls by showing off their CSAT results. Bravo SmileBack! Well Done.
We were looking for a consistent easy way for our clients to give us feedback. SmileBack is an easy to set up tool that allows our clients to give that feedback with as little as one click! Our clients love it and we use the data in quarterly business reviews with them to start conversations around service improvements. Great product!
We have been using SmileBack for not quite a year, but it has been invaluable to gauge how we are doing in the eyes of our clients. It has come in handy at quarterly meetings to show clients how their end users have rated our service. Setup was simple and reporting/searching is very straightforward. We love the Peer Leaderboard–being able to see how we are doing compared to fellow HTG23 companies.
We use SmileBack extensively throughout our business to ensure we really know how our clients feel about our service. It gives us some of the most important KPIs we work with. Response rates are very high so we can rely on the data. Setup is simple and the SmileBack team are super easy to do business with.