Make the most of your customer
feedback with SmileBack integrations

  • Connect incoming feedback to client and ticket information
  • Build custom reports and dashboards
  • Automate follow-up
  • Keep your customers smiling

Multiple Solutions Under One Roof

Pull data from your existing helpdesk software and incorporate your customer feedback into a beautifully designed, user-friendly interface that is easy to set up and even easier to use.

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Seamlessly Integrate Your Client Data

Instantly incorporate customer feedback into your existing ticketing flow without any additional effort.

Keep Your Client Data and Support History in One Place

Keep Your Client Data and Support History in One Place

Quickly connect incoming feedback to relevant ticket and customer details in a single dashboard.

Address Support Issues Quickly and Efficiently

Address Support Issues Quickly and Efficiently

Categorize and segment customer feedback alongside support history to create automated alerts and ensure quick follow-up as soon as problems arise.

Seamlessly integrated with Help Desk Software & Ticketing Systems

SmileBack connects customer feedback with your existing client and ticket data to give you a deeper understanding of each individual support request, as well as a detailed snapshot of overall client satisfaction.

  • Instantly collect customer feedback at the conclusion of every support interaction
  • Automatically connect feedback to client details, ticket number, and more
  • Segment tickets to understand the nature of each support request (e.g., network issues vs. end-user support)
  • Create automated alerts to ensure quick and consistent follow-up
  • Gauge overall as well as individual client satisfaction and prioritize next steps

Extend the power of SmileBack

Seamlessly integrate your customer feedback into the platforms you already depend on to support your clients and maximize your customer satisfaction.

Companies that trust SmileBack to provide unparalleled customer service

Netstar

“We use SmileBack extensively throughout our business to ensure we really know how our clients feel about our service. Response rates are very high so we can rely on the data. It gives us some of the most important KPIs we work with."

Malcolm Diack

Senior Strategist, Netstar UK

Case Study

How BCS Leverages Customer Feedback – and Creative Tactics – to Keep Clients, Employees Happier

Read Case Study

Find out how to gain unprecedented insight into your customer satisfaction with SmileBack integrations.

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