Make the most of your customer
feedback with SmileBack integrations

  • Connect incoming feedback to client and ticket information
  • Build custom reports and dashboards
  • Automate follow-up
  • Keep your customers smiling

Multiple Solutions Under One Roof

Pull data from your existing helpdesk software and incorporate your customer feedback into a beautifully designed, user-friendly interface that is easy to set up and even easier to use.

Seamlessly Integrate Your
 Client Data

Seamlessly Integrate Your
Client Data

Instantly incorporate customer feedback into your existing helpdesk software and automate your workflow without any additional effort.

Keep Your Client Data and Support History in One Place

Keep Your Client Data and
Support History in One Place

Quickly connect incoming feedback to relevant ticket and customer details in a single dashboard to reduce your workload and maximize your productivity.

Address Support Issues Quickly and Efficiently

Address Support Issues Quickly
and Efficiently

Categorize and segment customer feedback alongside support history to create automated alerts and ensure quick follow-up as soon as problems arise.

Extend the power of SmileBack

Built for ConnectWise Manage, SmileBack also works with many of the platforms you already use to organize your client data and run your business efficiently.

  • BrightGauge
  • ConnectSmart
  • DropBox
  • Zapier
BrightGauge

Apply BrightGauge’s analysis capabilities to your client feedback data. Create live-updating dashboards that give you immediate visual updates about your incoming reactions.

ConnectSmart

By integrating ConnectSMART and SmileBack, you get an in-depth view of how your clients are rating your service. Use ConnectSMART’s deep reporting tools to address issues right away, and ensure continued client loyalty.

DropBox

By connecting SmileBack to Dropbox, you get direct access to all of the feedback data we capture about your clients, synced automatically. From there, you can drill-down into your data and gain better, tailored insights into your overall service delivery.

Zapier

With Zapier, you can turn each client reaction captured by SmileBack into a trigger that produces an action in one of thousands of other apps. Want to receive a push notification on your phone every time you get a negative reaction? This integration makes that possible.

Companies that trust SmileBack to provide unparalleled customer service.

After suffering from dismal response rates, we discovered SmileBack. At Sea-Level, we coach operations for more than 100 MSPs. Every MSP who has implemented SmileBack has seen DRAMATIC increases in response rates. Several like to start our coaching calls by showing off their CSAT results. Bravo SmileBack! Well Done.

REX FRANK, President, Sea-Level Operations

We were looking for a consistent easy way for our clients to give us feedback. SmileBack is an easy to set up tool that allows our clients to give that feedback with as little as one click! Our clients love it and we use the data in quarterly business reviews with them to start conversations around service improvements. Great product!

CHRISTOPHER SCHALLEUR, Founder and CEO, Christo IT

We have been using SmileBack for not quite a year, but it has been invaluable to gauge how we are doing in the eyes of our clients. It has come in handy at quarterly meetings to show clients how their end users have rated our service. Setup was simple and reporting/searching is very straightforward. We love the Peer Leaderboard–being able to see how we are doing compared to fellow HTG23 companies.

KRISTEN CIAROCHI, Dispatcher, Imagine IT

We use SmileBack extensively throughout our business to ensure we really know how our clients feel about our service. It gives us some of the most important KPIs we work with. Response rates are very high so we can rely on the data. Setup is simple and the SmileBack team are super easy to do business with.

MALCOLM DIACK, Senior Strategist , Netstar UK

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Case Study

How BCS Leverages Customer Feedback – and Creative Tactics – to Keep Clients, Employees Happier

Read Case Study